Liveware Publishing Support Forum

We are using R&R v12 in a Citrix environment. When users attempt to edit a report and save the changes, the application is closing without any error. This includes saving a report where the only thing that has changed is the data has been updated. Sporadically, it will either save the changes or...

There are four printers available in the Windows Control Panel, but none, other than the R&R PDF Printer, in Rapid Runner. The user is accessing the application through a Citrix connection and all printers are mapping properly.

I have a user who is trying to print reports from Rapid Runner, but the printers are not showing up in the Report Destination window. When she selects Use Default Printer, it does not use anything. Only the R&R PDF Export shows in the window. What do I need to do to get her printers in there?__T...

I am working with a client on version 9.0, accessed through Citrix Metaframe, and when they select File>Print to print a report, the application closes without an error message and does not free the license. However, if they use the print button, it prints and all is well. Any ideas on what might ca...

We have made a number of code changes since V10 so it might be a good time to think about upgrading to the latest Infinity release.____Kathleen__R&R Support

I did not receive your e-mail and sent one to you. Were you able to send those files?__Thanx,__Jimi Chappell

Hi, Kathleen!__I e-mailed the files to you.__Thanx,__Jimi Chappell

>Not sure. Will find out and get back to you. ____The version they are using is 10.1.003__

Not sure. Will find out and get back to you.

We recently upgraded a client to v10 from v9. When the client opens a report with a logo, we get an error message that the file must be converted to a bitmap. It could be a TIF file they are using for the logo, but we can^t even open it to edit it. Please advise.__Thank you,__Jimi Chappell