Arpeggio

[Duncan_(Guest)]

HI____I have a client who still uses arpeggio for some legacy reports. They have installed new hardware and I am trying to install arpeggio onto it. however the it will not accept the licence key. ____It give an error that the key is incorrect. I have a cd and the keys but it does it with each one. It will not even accept the CDS key to install the viewer.____any help would be appreciated.____Thanks____Duncan

[kfleming]

It sounds like your key does not match the CD.____We are no longer issuing Arpeggio disks/serial numbers. Your client could however upgrade to the latest Infinity release for $500 and would still be able to use their existing reports.____Kathleen__R&R Support

[Duncan_(Guest)]

Kathleen____they will not upgrade, there is no budget for it. My first thought as well.____I can intsall arpeggio with the same software and license key on my own pc. In fact I even remotely installed on a server but it still gives an error when you try to run it on the server itself. ____So I know the cd and the key are ok.____Any other ideas, it is 2003 I am trying to install on.____Thanks____Duncan

[kfleming]

The Arpeggio licensing scheme was done in the days of Wall Data and was unique to Arpeggio. Perhaps there are some network/permissioning issues that are causing the problem for you.____Kathleen__R&R Support