Liveware Publishing Support Forum

Hello, we are experiencing a Dr. Watson message when exiting R&R ver 9.0. After opening the program, we are not necessarily opening a file, just the program, and then upon exiting the Dr. Watson appears.____Running Windows XP SP1, all windows updates are applied. This is a fresh install of R&R 9.0; we^ve tried uninstalling/reinstalling, haven^t tried replacing RAM - but memtest86 (3rd party memory test) comes up clean. We have another user with Windows 2000 running R&R 9.0 working fine.____Any suggestions? ____Here is the hash of the Dr. Watson Message.__===================================================================__Application exception occurred:__ App: C:PROGRA~1R&RREP~1 rw.exe (pid=664)__ When: 6/1/2004 @ 11:44:47.502__ Exception number: c0000005 (access violation)____*----> System Information <----*__ Computer Name: *******__ User Name: *** *******__ Terminal Session Id: 0__ Number of Processors: 1__ Processor Type: x86 Family 15 Model 2 Stepping 9__ Windows Version: 5.1__ Current Build: 2600__ Service Pack: 1__ Current Type: Uniprocessor Free__ Registered Organization: __ Registered Owner: ____*----> Task List <----*__ 0 System Process__ 4 System__ 380 smss.exe__ 452 csrss.exe__ 576 winlogon.exe__ 688 services.exe__ 704 lsass.exe__ 892 svchost.exe__ 992 svchost.exe__1092 svchost.exe__1164 svchost.exe__1320 spoolsv.exe__1508 DefWatch.exe__1560 Rtvscan.exe__ 632 Explorer.EXE__1116 vptray.exe__1712 OUTLOOK.EXE__1852 WINWORD.EXE__ 664 rrw.exe__ 752 drwtsn32.exe____*----> Module List <----*__(0000000000270000 - 0000000000280000: C:WINDOWSSystem32MSVCIRT.dll__(0000000000400000 - 0000000000614000: C:PROGRA~1R&RREP~1 rw.exe__(000000006a900000 - 000000006a90c000: C:WINDOWSSystem32spoolDRIVERSW32X862pdfui157.dll__(0000000070a70000 - 0000000070ad5000: C:WINDOWSsystem32SHLWAPI.dll__(0000000071950000 - 0000000071a34000: C:WINDOWSWinSxSx86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805comctl32.dll__(0000000071b20000 - 0000000071b31000: C:WINDOWSsystem32MPR.dll__(0000000071bf0000 - 0000000071c01000: C:WINDOWSSystem32SAMLIB.dll__(0000000071c10000 - 0000000071c1d000: C:WINDOWSSystem32
tlanman.dll__(0000000071c20000 - 0000000071c6e000: C:WINDOWSSystem32NETAPI32.dll__(0000000071c80000 - 0000000071c86000: C:WINDOWSSystem32NETRAP.dll__(0000000071c90000 - 0000000071ccc000: C:WINDOWSSystem32NETUI1.dll__(0000000071cd0000 - 0000000071ce6000: C:WINDOWSSystem32NETUI0.dll__(0000000073000000 - 0000000073023000: C:WINDOWSSystem32WINSPOOL.DRV__(0000000073dd0000 - 0000000073ec2000: C:WINDOWSSystem32MFC42.DLL__(0000000075f40000 - 0000000075f5f000: C:WINDOWSsystem32Apphelp.dll__(0000000075f60000 - 0000000075f66000: C:WINDOWSSystem32drprov.dll__(0000000075f70000 - 0000000075f79000: C:WINDOWSSystem32davclnt.dll__(0000000076020000 - 0000000076053000: C:WINDOWSSystem32spoolDRIVERSW32X863UNIDRVUI.DLL__(00000000763b0000 - 00000000763f5000: C:WINDOWSsystem32comdlg32.dll__(0000000076ac0000 - 0000000076afe000: C:WINDOWSSystem32spoolDRIVERSW32X863UNIDRV.DLL__(00000000771b0000 - 00000000772d4000: C:WINDOWSsystem32ole32.dll__(0000000077340000 - 00000000773cb000: C:WINDOWSsystem32COMCTL32.dll__(00000000773d0000 - 0000000077bc2000: C:WINDOWSsystem32SHELL32.dll__(0000000077c00000 - 0000000077c07000: C:WINDOWSsystem32VERSION.dll__(0000000077c10000 - 0000000077c63000: C:WINDOWSsystem32MSVCRT.dll__(0000000077d40000 - 0000000077dcc000: C:WINDOWSsystem32USER32.dll__(0000000077dd0000 - 0000000077e5d000: C:WINDOWSsystem32ADVAPI32.dll__(0000000077e60000 - 0000000077f46000: C:WINDOWSsystem32kernel32.dll__(0000000077f50000 - 0000000077ff7000: C:WINDOWSSystem32
tdll.dll__(0000000078000000 - 0000000078087000: C:WINDOWSsystem32RPCRT4.dll__(000000007e090000 - 000000007e0d1000: C:WINDOWSsystem32GDI32.dll____*----> State Dump for Thread Id 0x388 <----*____eax=00000000 ebx=004a5e91 ecx=00ab1ba0 edx=00000000 esi=0006f6d4 edi=00ab1ba0__eip=004a5ead esp=0006f430 ebp=0006f434 iopl=0 nv up ei pl nz na pe nc__cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202____*** WARNING: Unable to verify checksum for C:PROGRA~1R&RREP~1 rw.exe__*** ERROR: Module load completed but symbols could not be loaded for C:PROGRA~1R&RREP~1 rw.exe__function: rrw__ 004a5e91 55 push ebp__ 004a5e92 8bec mov ebp,esp__ 004a5e94 51 push ecx__ 004a5e95 894dfc mov [ebp-0x4],ecx__ 004a5e98 8b4508 mov eax,[ebp+0x8]__ 004a5e9b 50 push eax__ 004a5e9c 8b4dfc mov ecx,[ebp-0x4]__ 004a5e9f e84ee00d00 call rrw+0x183ef2 (00583ef2)__ 004a5ea4 8b4dfc mov ecx,[ebp-0x4]__ 004a5ea7 8b91d6000000 mov edx,[ecx+0xd6]__FAULT ->004a5ead 8b8a24010000 mov ecx,[edx+0x124] ds:0023:00000124=????????__ 004a5eb3 e87a240c00 call rrw+0x168332 (00568332)__ 004a5eb8 8b45fc mov eax,[ebp-0x4]__ 004a5ebb 8b88d6000000 mov ecx,[eax+0xd6]__ 004a5ec1 8b9124010000 mov edx,[ecx+0x124]__ 004a5ec7 8b82c6080000 mov eax,[edx+0x8c6]__ 004a5ecd 50 push eax__ 004a5ece 8b4dfc mov ecx,[ebp-0x4]__ 004a5ed1 8b91d6000000 mov edx,[ecx+0xd6]__ 004a5ed7 8b8a24010000 mov ecx,[edx+0x124]__ 004a5edd e880dd0a00 call rrw+0x153c62 (00553c62)____*----> Stack Back Trace <----*__*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSSystem32MFC42.DLL - __WARNING: Stack unwind information not available. Following frames may be wrong.__*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSsystem32USER32.dll - __*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSSystem32
tdll.dll - __ChildEBP RetAddr Args to Child __0006f434 73dd2059 0006f6d4 00ab1ba0 00ab1ba0 rrw+0xa5ead__0006f4b0 73dd1cea 0000001a 00000000 00592850 MFC42!Ordinal5163+0x34d__0006f4d0 73dd1c73 0000001a 00000000 0006f6d4 MFC42!Ordinal6374+0x22__0006f530 73dd1bfb 00000000 0015022e 0000001a MFC42!Ordinal1109+0x74__0006f54c 73dd1bba 0015022e 0000001a 00000000 MFC42!Ordinal1578+0x2a__0006f578 77d43a50 0015022e 0000001a 00000000 MFC42!Ordinal1579+0x39__0006f5a4 77d43b1f 73dd1b81 0015022e 0000001a USER32+0x3a50__0006f60c 77d444f5 00000000 73dd1b81 0015022e USER32+0x3b1f__0006f660 77d4b58e 00757860 0000001a 00000000 USER32!PostMessageA+0xad__0006f690 77f75da3 0006f6a0 00000044 00000044 USER32!CallMsgFilterW+0x38f__0006f75c 77d5f0a8 001a0258 00000082 00000000 ntdll!KiUserCallbackDispatcher+0x13__0006f77c 77d43a50 001a0258 00000082 00000000 USER32!TranslateMDISysAccel+0x639__0006f7a8 77d43b1f 77d5f05e 001a0258 00000082 USER32+0x3a50__0006f810 77d45b2c 00000000 77d5f05e 001a0258 USER32+0x3b1f__0006f840 77d45f73 77d5f05e 001a0258 00000082 USER32!IsWindowVisible+0x80__0006f860 73dd20f2 77d5f05e 001a0258 00000082 USER32!CallWindowProcA+0x19__0006f880 73dd1902 00000082 00000000 00000000 MFC42!Ordinal2385+0x24__0006f8d4 73dd1fb5 00ab1ec2 00ab1ec2 00093438 MFC42!Ordinal2379+0x25__0006f94c 73dd1cea 00000082 00000000 73e6bc58 MFC42!Ordinal5163+0x2a9__0006f96c 73dd1c73 00000082 00000000 00000000 MFC42!Ordinal6374+0x22__0006f9cc 73dd1bfb 00000000 001a0258 00000082 MFC42!Ordinal1109+0x74__0006f9e8 73dd1bba 001a0258 00000082 00000000 MFC42!Ordinal1578+0x2a__0006fa14 77d43a50 001a0258 00000082 00000000 MFC42!Ordinal1579+0x39__0006fa40 77d43b1f 73dd1b81 001a0258 00000082 USER32+0x3a50__0006faa8 77d444f5 00000000 73dd1b81 001a0258 USER32+0x3b1f__0006fafc 77d4a149 0075a2c0 00000082 00000000 USER32!PostMessageA+0xad__0006fb2c 77f75da3 0006fb3c 00000018 0075a2c0 USER32!GetDesktopWindow+0x86__0006fb78 73dd23d8 005940e0 00000111 0006fbb8 ntdll!KiUserCallbackDispatcher+0x13__0006fb88 73dd22ae 00ab24d8 00007d10 00000000 MFC42!Ordinal3797+0xb3__0006fbb8 73dd2c25 00007d10 00000000 00000000 MFC42!Ordinal4424+0x72__0006fbe8 73dd2ba2 00007d10 00000000 00000000 MFC42!Ordinal4432+0x20__0006fc20 73dd2976 00007d10 00000000 00000000 MFC42!Ordinal4427+0x4c__0006fc70 73dd29d7 00000000 00000000 00ab1ba0 MFC42!Ordinal4441+0x5a__0006fd08 73dd1cea 00000111 00007d10 00000000 MFC42!Ordinal4436+0x29__0006fd28 73dd1c73 00000111 00007d10 00000000 MFC42!Ordinal6374+0x22__0006fd88 73dd1bfb 00000000 0015022e 00000111 MFC42!Ordinal1109+0x74__0006fda4 73dd1bba 0015022e 00000111 00007d10 MFC42!Ordinal1578+0x2a__0006fdd0 77d43a50 0015022e 00000111 00007d10 MFC42!Ordinal1579+0x39__0006fdfc 77d43b1f 73dd1b81 0015022e 00000111 USER32+0x3a50__0006fe64 77d43d79 00000000 73dd1b81 0015022e USER32+0x3b1f__0006fec4 77d44374 005b5a34 00000001 73dd11ce USER32!GetMessageW+0x125__005b5a34 00000111 00007d10 00000000 00c7f19b USER32!DispatchMessageA+0xb____*----> Raw Stack Dump <----*__000000000006f430 a0 1b ab 00 b0 f4 06 00 - 59 20 dd 73 d4 f6 06 00 ........Y .s....__000000000006f440 a0 1b ab 00 a0 1b ab 00 - 38 34 09 00 90 f6 06 00 ........84......__000000000006f450 e0 4a 0a 00 f4 f6 06 00 - 4c 44 34 77 ff ff ff ff .J......LD4w....__000000000006f460 5c 00 00 00 90 f6 06 00 - 00 00 00 00 dc 50 03 10 ............P..__000000000006f470 58 4c 0a 00 14 51 03 10 - 00 00 00 00 90 00 00 00 XL...Q..........__000000000006f480 f8 eb fd 7f 00 e0 fd 7f - 00 00 00 00 88 23 19 00 .............#..__000000000006f490 00 00 00 00 d0 47 fc 77 - 14 00 00 00 40 27 59 00 .....G.w....@^Y.__000000000006f4a0 00 00 00 00 24 f5 06 00 - 0a 2e e6 73 ff ff ff ff ....$......s....__000000000006f4b0 d0 f4 06 00 ea 1c dd 73 - 1a 00 00 00 00 00 00 00 .......s........__000000000006f4c0 50 28 59 00 cc f4 06 00 - 1a 00 00 00 00 00 00 00 P(Y.............__000000000006f4d0 30 f5 06 00 73 1c dd 73 - 1a 00 00 00 00 00 00 00 0...s..s........__000000000006f4e0 d4 f6 06 00 ec f5 06 00 - 81 1b dd 73 00 00 00 00 ...........s....__000000000006f4f0 58 02 1a 00 82 00 00 00 - 00 00 00 00 00 00 00 00 X...............__000000000006f500 00 00 00 00 00 00 00 00 - 00 00 00 00 18 10 dd 73 ...............s__000000000006f510 02 00 00 00 ec f5 06 00 - 81 1b dd 73 38 34 09 00 ...........s84..__000000000006f520 e4 f4 06 00 6c f5 06 00 - 82 2d e6 73 00 00 00 00 ....l....-.s....__000000000006f530 4c f5 06 00 fb 1b dd 73 - 00 00 00 00 2e 02 15 00 L......s........__000000000006f540 1a 00 00 00 00 00 00 00 - d4 f6 06 00 78 f5 06 00 ............x...__000000000006f550 ba 1b dd 73 2e 02 15 00 - 1a 00 00 00 00 00 00 00 ...s............__000000000006f560 d4 f6 06 00 b0 38 09 00 - 38 34 09 00 fc f5 06 00 .....8..84......____*----> State Dump for Thread Id 0xe0 <----*____eax=780015dd ebx=000a3388 ecx=77f5b554 edx=00000000 esi=00000000 edi=00000000__eip=7ffe0304 esp=003dfe28 ebp=003dff90 iopl=0 nv up ei pl nz na pe nc__cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202____function: <nosymbols>__ 7ffe02f2 0000 add [eax],al__ 7ffe02f4 0000 add [eax],al__ 7ffe02f6 0000 add [eax],al__ *SharedUserSystemCall:__ 7ffe02f8 0000 add [eax],al__ 7ffe02fa 0000 add [eax],al__ 7ffe02fc 0000 add [eax],al__ 7ffe02fe 0000 add [eax],al__ 7ffe0300 8bd4 mov edx,esp__ 7ffe0302 0f34 sysenter__ 7ffe0304 c3 ret__ 7ffe0305 9c pushfd__ 7ffe0306 810c2400010000 or dword ptr [esp],0x100__ 7ffe030d 9d popfd__ 7ffe030e c3 ret__ 7ffe030f 8bd4 mov edx,esp__ 7ffe0311 0f05 syscall__ 7ffe0313 c3 ret__ 7ffe0314 9c pushfd__ 7ffe0315 810c2400010000 or dword ptr [esp],0x100__ 7ffe031c 9d popfd____*----> Stack Back Trace <----*__*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSsystem32RPCRT4.dll - __WARNING: Stack unwind information not available. Following frames may be wrong.__*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSsystem32comdlg32.dll - __ChildEBP RetAddr Args to Child __003dfe24 77f5c084 780016a4 00000064 003dff80 *SharedUserSystemCall+0xc (FPO: [0,0,0])__003dff90 78001601 780019d4 0009ef00 77fa88f0 ntdll!NtReplyWaitReceivePortEx+0xc__0009f008 ffffffff 00000074 00000078 00000000 RPCRT4+0x1601__00000000 00000000 00000000 00000000 00000000 0xffffffff____*----> Raw Stack Dump <----*__00000000003dfe28 84 c0 f5 77 a4 16 00 78 - 64 00 00 00 80 ff 3d 00 ...w...xd.....=.__00000000003dfe38 00 00 00 00 88 33 0a 00 - 60 ff 3d 00 96 70 5e 80 .....3..`.=..p^.__00000000003dfe48 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__00000000003dfe58 00 a9 fc 81 08 90 b4 81 - 24 90 b4 81 a8 2f 66 e1 ........$..../f.__00000000003dfe68 7d 00 00 00 88 8b 42 ef - 1d a9 59 80 05 00 00 00 }.....B...Y.....__00000000003dfe78 00 00 00 00 00 00 00 00 - b0 2f 66 e1 00 35 6b e1 ........./f..5k.__00000000003dfe88 c0 a8 fc 81 05 00 00 00 - 05 00 00 00 88 0d 6d e1 ..............m.__00000000003dfe98 48 97 01 e1 02 00 00 00 - fe ff f8 00 08 ca 21 e2 H.............!.__00000000003dfea8 88 0d 6d e1 ae 9a 59 00 - 00 00 00 00 00 00 00 00 ..m...Y.........__00000000003dfeb8 5c 00 52 00 ff ff ff ff - 2c 8c 42 ef c6 a2 59 80 .R.....,.B...Y.__00000000003dfec8 49 03 00 00 34 00 00 c0 - 08 90 b4 81 48 8a 01 e1 I...4.......H...__00000000003dfed8 ac 90 b4 81 6c 8c 42 ef - 48 8a 01 e1 58 b5 b4 81 ....l.B.H...X...__00000000003dfee8 24 b6 52 80 08 8c 42 ef - 04 00 00 00 00 00 00 00 $.R...B.........__00000000003dfef8 58 b5 b4 81 6c f1 ee 81 - 07 00 00 00 8c b6 b4 81 X...l...........__00000000003dff08 ba 00 00 00 ff 00 00 00 - 00 00 00 00 2c 8c 42 ef ............,.B.__00000000003dff18 ad b7 52 80 00 10 b2 81 - bc 31 b2 81 07 52 4f 80 ..R......1...RO.__00000000003dff28 0f 52 4f 80 8c 31 b2 81 - 20 30 b2 81 69 6b 61 80 .RO..1.. 0..ika.__00000000003dff38 20 00 b7 81 20 30 b2 81 - 2f 16 00 78 60 ff 3d 00 ... 0../..x`.=.__00000000003dff48 4a 16 00 78 78 ad 09 00 - a0 e7 09 00 08 f0 09 00 J..xx...........__00000000003dff58 00 a2 2f 4d ff ff ff ff - 00 5d 1e ee ff ff ff ff ../M.....]......____*----> State Dump for Thread Id 0x70c <----*____eax=00000000 ebx=00007530 ecx=003fffb0 edx=00000000 esi=0000007c edi=00000000__eip=7ffe0304 esp=003fff24 ebp=003fff88 iopl=0 nv up ei pl nz na pe nc__cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202____function: <nosymbols>__ 7ffe02f2 0000 add [eax],al__ 7ffe02f4 0000 add [eax],al__ 7ffe02f6 0000 add [eax],al__ *SharedUserSystemCall:__ 7ffe02f8 0000 add [eax],al__ 7ffe02fa 0000 add [eax],al__ 7ffe02fc 0000 add [eax],al__ 7ffe02fe 0000 add [eax],al__ 7ffe0300 8bd4 mov edx,esp__ 7ffe0302 0f34 sysenter__ 7ffe0304 c3 ret__ 7ffe0305 9c pushfd__ 7ffe0306 810c2400010000 or dword ptr [esp],0x100__ 7ffe030d 9d popfd__ 7ffe030e c3 ret__ 7ffe030f 8bd4 mov edx,esp__ 7ffe0311 0f05 syscall__ 7ffe0313 c3 ret__ 7ffe0314 9c pushfd__ 7ffe0315 810c2400010000 or dword ptr [esp],0x100__ 7ffe031c 9d popfd____*----> Stack Back Trace <----*__*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:WINDOWSsystem32ole32.dll - __WARNING: Stack unwind information not available. Following frames may be wrong.__ChildEBP RetAddr Args to Child __003fff20 77f5c534 77e7a62d 0000007c 00000000 *SharedUserSystemCall+0xc (FPO: [0,0,0])__003fff88 771e7ed2 0000007c 00007530 00000000 ntdll!NtWaitForSingleObject+0xc__00000000 00000000 00000000 00000000 00000000 ole32!OleLoadFromStream+0x400____*----> Raw Stack Dump <----*__00000000003fff24 34 c5 f5 77 2d a6 e7 77 - 7c 00 00 00 00 00 00 00 4..w-..w|.......__00000000003fff34 4c ff 3f 00 a2 a5 e7 77 - 40 17 0a 00 30 75 00 00 L.?....w@...0u..__00000000003fff44 00 ba 3c dc 4c ff 3f 00 - 00 5d 1e ee ff ff ff ff ..<.L.?..]......__00000000003fff54 00 f0 fd 7f 00 c0 fd 7f - 14 00 00 00 01 00 00 00 ................__00000000003fff64 00 00 00 00 00 00 00 00 - 10 00 00 00 38 ff 3f 00 ............8.?.__00000000003fff74 ff ff ff ff dc ff 3f 00 - 09 48 e9 77 e0 3a e8 77 ......?..H.w.:.w__00000000003fff84 00 00 00 00 00 00 00 00 - d2 7e 1e 77 7c 00 00 00 .........~.w|...__00000000003fff94 30 75 00 00 00 00 00 00 - 00 00 1b 77 40 17 0a 00 0u.........w@...__00000000003fffa4 40 17 0a 00 ec ff 3f 00 - 09 7f 1e 77 78 01 08 00 @.....?....wx...__00000000003fffb4 78 01 08 00 3b d3 e7 77 - 40 17 0a 00 78 01 08 00 x...;..w@...x...__00000000003fffc4 78 01 08 00 40 17 0a 00 - 68 32 b2 81 00 c0 fd 7f x...@...h2......__00000000003fffd4 c0 ff 3f 00 07 00 00 00 - ff ff ff ff 09 48 e9 77 ..?..........H.w__00000000003fffe4 b8 3d e8 77 00 00 00 00 - 00 00 00 00 00 00 00 00 .=.w............__00000000003ffff4 ef 7e 1e 77 40 17 0a 00 - 00 00 00 00 4d 5a 90 00 .~.w@.......MZ..__0000000000400004 03 00 00 00 04 00 00 00 - ff ff 00 00 b8 00 00 00 ................__0000000000400014 00 00 00 00 40 00 00 00 - 00 00 00 00 00 00 00 00 ....@...........__0000000000400024 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__0000000000400034 00 00 00 00 00 00 00 00 - e8 00 00 00 0e 1f ba 0e ................__0000000000400044 00 b4 09 cd 21 b8 01 4c - cd 21 54 68 69 73 20 70 ....!..L.!This p__0000000000400054 72 6f 67 72 61 6d 20 63 - 61 6e 6e 6f 74 20 62 65 rogram cannot be

Delete or rename the file CDINTF.DLL that will be found in the R&R program directory or in a directory in your search path.____Kathleen__R&R Support

Thank you Kathleen, this solved the problem.____Joe__