Dual monitor problem

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Audrey_Kauffman_(Guest)
Posts: 11
Joined: Tue Oct 10, 2017 12:44 pm

Dual monitor problem

Post by Audrey_Kauffman_(Guest) » Thu Sep 03, 2009 6:25 pm

We recently upgraded our office to dual flat screen monitors. The problem is that R&R Report Writer doesn^t work properly when on the right monitor. Some buttons are missing and so we recommend that users use it on the left monitor only. Today a user reported that she cannot get R&R to open on the left monitor. Instead, even if it was last maximized or minimized on the left, it opens persistently on the right when next launched, and opens in a strange, narrow window that can be resized (i.e. not maximized or minimized). All other users have successfully gotten the program to open on the left monitor only. Is this a known issue and do you have any suggestions about how to fix it? Thanks,____Audrey Kauffman__BETA Healthcare Group

kfleming
Posts: 5795
Joined: Tue Oct 10, 2017 12:44 pm

=> RE: Dual monitor problem

Post by kfleming » Tue Sep 08, 2009 10:10 am

It is a known issue and the only resolution is to use a single monitor.____Kathleen__R&R Support

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