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"retrieve printing error"
Posted: Sun Feb 02, 2003 12:40 am
by artmuns
I recently moved R & R Ver 9 to a new computer and copied my reports to the new computer. The original install was on drive c and the new install is on drive d. New reports created on the new install run fine but some of the old reports on the new install give the message "error retrieving printer information".____Thanks for any and all help.____Art
=> RE:
Posted: Sun Feb 02, 2003 8:06 am
by kfleming
[updated:LAST EDITED ON Feb-02-03 AT 08:07 AM (EST)]Do you have a default printer set on the new machine?__Does the error occur when you open the report in the Report Designer and select File Print?____Kathleen__R&R Support
=> RE: "retrieve printing error"
Posted: Sun Feb 02, 2003 2:46 pm
by artmuns
Thanks for the reply. Yes I do have a default printer and yes I get the same error when trying to print. ____I can "export" the report with no problem.____Thanks again____Art
==> RE: "retrieve printing error"
Posted: Sun Feb 02, 2003 4:11 pm
by kfleming
Try saving the report on the new machine and then re-opening it and see if that helps.____Kathleen__R&R Support
===> RE: "retrieve printing error"
Posted: Mon Feb 03, 2003 2:19 pm
by artmuns
Thanks Kathy, saving it didn^t fix but just by happenstance I got rid of some printer drivers that I wasn^t using (I^m on W2K) and that fixed it.____Thanks again for all of your help.____Art