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Exiting When saving on 2000/Citrix
Posted: Wed Apr 17, 2002 7:06 am
by inisoft
We have R&R version 9 installed on windows 2000 server with citrix metaframe. When we save a report it exits the program, it does save the report, but it exits every time you save or save as.____Is this a known issue?
=> Exiting When saving on 2000/Citrix
Posted: Wed Apr 17, 2002 11:50 am
by kfleming
In the Defaults section of your c:windowsRRW.INI file add a line that says:____LIBRARIAN=OFF____and see if that helps.____Kathleen__R&R Support
==> Exiting When saving on 2000/Citrix
Posted: Fri Jun 28, 2002 5:14 am
by rjaques
Hello____We have the same issue, we have tried the ini change but the problem still exists.____Did you get a fix to this?____Thanks
===> Exiting When saving on 2000/Citrix
Posted: Fri Jun 28, 2002 2:48 pm
by kfleming
I do not know what other circumstances than the Report Librarian might cause a crash when trying to save reports. Does it happen with all reports? For example, can you open and save any of the R&R sample reports?____Kathleen__R&R Support
====> Exiting When saving on 2000/Citrix
Posted: Wed Jul 03, 2002 4:18 am
by rjaques
Hello____No it does not matter which report it is. Whenever you save one it exits the program.____Thanks
=====> Exiting When saving on 2000/Citrix
Posted: Wed Jul 03, 2002 7:05 am
by kfleming
And you really do have the LIBRARIAN=OFF in the Defaults section of the RRW.INI in the local windows directory?____Kathleen__R&R Support
======> Exiting When saving on 2000/Citrix
Posted: Fri Jul 12, 2002 1:08 pm
by Dean_Parry_(Guest)
It appears to be a problem of long printer names. When logging into the Citrix server it inherits the local printer name and appends the client name to it - creating a printer with potentially a very long name.____R&R saves printer information with each report - it seems to crash because it can^t store the printer name correctly. We also experienced problems when trying to preview the report specification.____Try changing your default printer to one with a shorter name. It worked for us.____Hope this helps,____Dean
=======> Exiting When saving on 2000/Citrix
Posted: Fri Jul 12, 2002 4:18 pm
by kfleming
Very interesting. Thanks for sharing this information.____Kathleen__R&R Support