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Help Does not Pop UP
Posted: Wed Apr 21, 2010 8:34 pm
by Bob_(Guest)
When I click on the HELP button the normal help dialogue and its contents don^t pop up. It^s installed on a shared network drive and all the files appear their, but I^m not sure which ones run the HELP function or how it is pointed to it?
=> RE: Help Does not Pop UP
Posted: Sun May 02, 2010 8:55 pm
by kfleming
We use CHM help files so the R&R executables need to be on a local drive.____Kathleen__R&R Support
==> RE: Help Does not Pop UP
Posted: Mon May 03, 2010 8:48 pm
by Bob_Lantz_(Guest)
If I install on each person^s local drive won^t that defeat the user license management? I have 5 licenses that can be used on any of dozens of machines, but my impression is that if I install them locally then the total users could exceed my licenses. Is this true?
==> RE: Help Does not Pop UP
Posted: Tue May 04, 2010 8:48 pm
by Bob_Lantz_(Guest)
You put the license file on the shared server and the executables on the workstation. The install creates an INI file that then points to the shared license file.____Kathleen__R&R Support
===> RE: Help Does not Pop UP
Posted: Wed May 05, 2010 8:50 pm
by kfleming
I^ve re-installed R&R (on the shared server we have it on) and the HELP still doesn^t pop up. Any suggestions? Does it have to be installed using the "Workstation" option?
===> RE: Help Does not Pop UP
Posted: Tue May 18, 2010 9:15 pm
by Bob_Lantz_(Guest)
Was doing the installation from the original disk rather than the new downloaded files. Once I used the right installation files and got rid of the old stuff everything seemed to run fine. ____I had deleted the old files off the server before getting one of the user^s old R&R 12 uninstalled. Now that I^ve deleted the originally installed files from the server, his PC won^t uninstall the old version to install the newest files. Is there a way to get version 12 uninstalled off of machines without first re-installing it on the server?