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Logo Error Messages
Posted: Fri Jul 07, 2006 10:13 am
by Jimi_Chappell_(Guest)
We recently upgraded a client to v10 from v9. When the client opens a report with a logo, we get an error message that the file must be converted to a bitmap. It could be a TIF file they are using for the logo, but we can^t even open it to edit it. Please advise.__Thank you,__Jimi Chappell
=> RE: Logo Error Messages
Posted: Fri Jul 07, 2006 5:04 pm
by kfleming
I just tested 10.1.003 and was able to read a TIF without a problem.__What variant of 10 are you using?____Kathleen__R&R Support
==> RE: Logo Error Messages
Posted: Tue Jul 18, 2006 1:14 pm
by Jimi_Chappell_(Guest)
Not sure. Will find out and get back to you.
===> RE: Logo Error Messages
Posted: Tue Jul 18, 2006 4:13 pm
by Jimi_Chappell_(Guest)
>Not sure. Will find out and get back to you. ____The version they are using is 10.1.003__
====> RE: Logo Error Messages
Posted: Wed Jul 19, 2006 8:25 am
by kfleming
Can you email the TIF to me to test?____Kathleen__R&R Support__livesupport@livewarepub.com
=====> RE: Logo Error Messages
Posted: Mon Jul 24, 2006 12:47 pm
by Jimi_Chappell_(Guest)
Hi, Kathleen!__I e-mailed the files to you.__Thanx,__Jimi Chappell
======> RE: Logo Error Messages
Posted: Mon Jul 24, 2006 1:29 pm
by kfleming
I was able to use both the jpg and the tif that you sent to me without a problem in 10.1.003. The problem may be that the user is missing the appropriate LeadTools image support files. I just emailed a ZIP to you containing these files.____Kathleen__R&R Support
=======> RE: Logo Error Messages
Posted: Tue Aug 01, 2006 2:43 pm
by Jimi_Chappell_(Guest)
I did not receive your e-mail and sent one to you. Were you able to send those files?__Thanx,__Jimi Chappell
========> RE: Logo Error Messages
Posted: Wed Aug 02, 2006 10:44 am
by kfleming
It could be that you mail server is not allowing the attachment through. If you could send me a email with an alternate reply address I will send the file again.____Kathleen__R&R Support