Liveware Publishing Support Forum

Kathleen (& other interested people):____Enviro: RRW runtime Version 9 on a Win2000 machine and Novell-networked to approx 20 others.____My client has one machine (out of 20 of them) that fails to run a PDF report. (The rest of the machines run the PDF report with no problem).____ The error message is:____ "Cannot match printer or port in control file"____Question: What does my client look for in the problem machine ? Is there something in its printer settings that should be looked at ??______ (Also, I can certainly get the control file sent to me to examine it)____btw, the machine (like all the others) only has one networked printer that everybody prints to.____TIA,____-Mel Smith__

To start, try setting RI_WPTR to a ? so that the user gets the printer selection dialog and see if the R&R PDF Export printer appears in the list.______Kathleen__R&R Support

Kathleen says:____>To start, try setting RI_WPTR to a ? so that the user gets __>the printer selection dialog and see if the R&R PDF Export __>printer appears in the list. ____Kathleen,____ O.K., I^ll try that first and see what transpires. ____ Now, if it doesn^t appear, what is the next step please ??____Thanks again for the quick response !____-Mel Smith__

>Kathleen says: __>__>>To start, try setting RI_WPTR to a ? so that the user gets __>>the printer selection dialog and see if the R&R PDF Export __>>printer appears in the list. __>____Kathleen,____ O.K., I changed my app so that a ^?^ was placed in the RI_WPTR field, and re-built my app for the ^bad^ machine, sent it to my client and had him install it.____ When it got to the printing stage, they noted that ^R&R PDF Export^ did *not* appear in the list of printers !____ Can you tell me the next diagnostic step please ??____ (btw, the turnaround time for these tests is about a day or so with my user. Sorry about that :(( )____TIA,____-Mel Smith__

Something is preventing the installation of the PDF driver. Have you tried running the INSTALL.EXE program that is on the R&R CD in the PDFFILES directory?__This will allow the user to independently install the PDF driver outside of R&R.____Kathleen__R&R Support

Kathleen says:____>Something is preventing the installation of the PDF driver. __>Have you tried running the INSTALL.EXE program that is on __>the R&R CD in the PDFFILES directory? __>This will allow the user to independently install the PDF __>driver outside of R&R. ____Kathleen,__ (I^m at home on Sunday nite)____ My clients only have the RRW Version 9.0 RRWRUN runtime system with the standard pdf add-ons on their machines. As I noted above this ^bad^ machine is the only one which won^t run pdf stuff (all the rest of RRW runs perfectly).____ An R&R CD ?? -- I^ll look for it, but on my machine here at home I have no PDFFILES directory, and no install.exe anywhere on my machine that relates to PDF.____ I^ll scour the office tomorrow for it and try to refresh my memory, but ...____ in the meantime, is there some ^setting^ on a windows 2k or xp machine that would prevent the installation of the pdf driver ??____ This bad machine has been given a fresh install of the rrsetup.exe package which I built for all machines. Even with this new installation, there is no joy :((____I^ll contact you again tomorrow.____Thanks for the weekend response !____-Mel Smith______

>Kathleen says: __>__>>Something is preventing the installation of the PDF driver. __>>Have you tried running the INSTALL.EXE program that is on __>>the R&R CD in the PDFFILES directory? __>>This will allow the user to independently install the PDF __>>driver outside of R&R. ____Kathleen:____ I^m at the office on Monday morning now, and have loaded and looked at each of my R&R CDs (from Version 8.1 thru Version 10.0). There is no ^pdffiles^ folder/directory on any of the cd^s, but there *is* a ^pdfdocs^ directory on each of the cd^s but no install.exe.____ Did I misunderstand you ??____TIA,____-Mel Smith__

Send an email to livesupport@livewarepub.com and I will send the files out to you.____Kathleen__R&R Support

__>Send an email to livesupport@livewarepub.com and I will send __>the files out to you. __>__>Kathleen __>R&R Support ____Kathleen,____ Thank you ! I^ll send an email in a few minutes.____-Mel Smith__

Kathleen,____ Thank you for the PDF package. My user *finally* confirmed it worked perfectly (but we still don^t know why ?)____-Mel Smith__