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Page size won^t stick
Posted: Mon Feb 06, 2006 2:48 pm
by David_Madison_(Guest)
I have a very simple report to print an address on a 4" x 6" label. But I cannot get the page size to stick in RR; I choose 4x6 label, or something else like Com-10 envelope. Save the report. Open page setup and it is back to "letter". And the report doesn^t print correctly apparently due to this page size problem.____Any suggestions?____
=> RE: Page size won^t stick
Posted: Mon Feb 06, 2006 4:53 pm
by kfleming
Are you opening the report on the same machine where you saved the report?____Kathleen__R&R Support
==> RE: Page size won^t stick
Posted: Mon Feb 06, 2006 8:56 pm
by David_Madison_(Guest)
Yes I am opening it on the same machine where I saved it. ____But FWIW that is probably not the machine I first created and saved the report...is this what you mean?____David
===> RE: Page size won^t stick
Posted: Wed Feb 08, 2006 8:15 am
by kfleming
The page size that is available depends on the selected report. What happens if you open the report, re-select the printer, re-select the page size, save the report, then close and re-open the report?____Kathleen__R&R Support
====> RE: Page size won^t stick
Posted: Wed Feb 08, 2006 2:42 pm
by David_Madison_(Guest)
When I follow the procedure in your previous message, whenever I reopen the report the page size has reverted to "Letter".____David
=====> RE: Page size won^t stick
Posted: Sun Feb 12, 2006 10:02 am
by kfleming
What operating system and printer are you using and what is the definition of the form size you have selected. Also how many forms are defined on your machine?____Kathleen__R&R Support
======> RE: Page size won^t stick
Posted: Tue Feb 14, 2006 6:26 pm
by David_Madison_(Guest)
OS is Windows XP sp2____Printer is Brother HL-1470N (network printer)____Form size is 4" x 6" and appears in the Windows Printer server dropdown list.____I count 126 forms on that dropdown list.____Thanks for your help____David
=======> RE: Page size won^t stick
Posted: Wed Feb 15, 2006 7:40 am
by kfleming
It could be the number of forms is causing R&R to be confused. Are there any that can be deleted?____Kathleen__R&R Support
========> RE: Page size won^t stick
Posted: Thu Feb 23, 2006 9:32 pm
by David_Madison_(Guest)
I deleted the forms that I could, perhaps 10 - 20 total. All the others are greyed out and can^t be deleted. There are certainly a lot of forms still there that are of no use to our office....____This did not change the RR problem behavior.____