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Printing Problems R&R10.0 in XP
Posted: Mon Aug 25, 2003 10:18 am
by Brigitte_McKee_(Guest)
We are running a test database(xbase)and R&R 10.0 in XP. The reports in R&R seem to format ok but printing commands using either the print icon or the File, Print option receives a "Printer Error" message every time. Although the printer setup in R&R is done according to the instructions, we encountered the same problem with R&R version 8.1. All MS Office applications on the test pc print fine. Has anyone encountered similar problems in XP before? Thanks.
=> RE: Printing Problems R&R10.0 in XP
Posted: Mon Aug 25, 2003 10:43 am
by kfleming
What happens if you use the Properties button in the printer dialog prior to printing?____Kathleen__R&R Support
==> RE: Printing Problems R&R10.0 in XP
Posted: Tue Aug 26, 2003 8:26 am
by Brigitte_McKee_(Guest)
When I open the Properties window next to the correctly identified network printer, I get all the options: Layout, Paper/Quality, Finishing, and I am able to make the appropriate selections. Also, the Properties window closes ok. However, as soon as click ok for the print job to process, I get an error message that R&R Report Writer Xbase Edition has encountered a problem and needs to close and then get booted out of R&R. I saved the error message as an image.
===> RE: Printing Problems R&R10.0 in XP
Posted: Wed Aug 27, 2003 7:53 am
by kfleming
What printer are you using?____Kathleen__R&R Support
====> RE: Printing Problems R&R10.0 in XP
Posted: Wed Aug 27, 2003 2:38 pm
by freitas
This could be a problem with the CDINTF.DLL file. Try renaming that file to something else and then try to print again.