Liveware Publishing Support Forum

Hi,____I have a client who is having issues with RRW 10+. After upgrading them to the latest version from RRW 8.0, they attempt to open their .RRW files, which run fine. However, if they attempt to save it (either onto a network volume or local) Windows 2000 will generate an application error and quit the application. Since it^s not a graceful shutdown, we^ve run into the issue where RRW licenses aren^t being released (which we use RRWUsers to release).____The issue seems isolated to their legacy (version 8) reports, as when I open a sample RRW 10+ report, and attempt to save, nothing goes wrong.____Are there any functional differences between v8 reports and v10? Are there any issues with clients running Novell?

Try disabling the report librarian by adding the line__LIBRARIAN=OFF __to the DEFAULTS section of RRW.INI and see if that helps.____Kathleen__R&R Support

That did it.____Is Report Librarian a legacy application? Most of our clients don^t use it, however if they run into this issue and they do RL, is there another workaround?

We have sort of the same problem and the modification to the RRW.INI file didn^t seem to fix the problem. I presume that no reboot is required, but that might be wrong. We are slightly different in that we are using WinXP and get a "The instruction at ^0x005291a5^ referenced Memory at ^0x52442ffe.^ The memory could not be read." error. This happens when we are saving a report in report designer. It happens on both installations of RR that we have. The changes are saved correctly we just get this error and have to terminate the application.

Are you sure that your RRW.INI was correctly updated to disable the Librarian?____Kathleen__R&R Support

This is the contents of the rrw.ini file found in c:windows (the user name and company x^s out)______[Export]__Export1=Excel PivotTable, RRXTAB.DLL__Export2=Excel Chart, RRXCHART.DLL__[Defaults]__LIBRARIAN=OFF__ProgDir32=C:Program FilesRRVER10\__TemplateDir=C:Program FilesRRVER10Template__[User Info]__UserName=xxxxx__Company=xxxxxx

For some reason the bracketed informatin was blanked out in the message I just posted but they were there in the actual file.____TIA__

This is Novell? If so, what version of the Novell client are you using?____Kathleen__R&R Support

Yes:__Novell 4.83 SP 2 for Windows XP

Turns out we have an RSW.INI file instead of an RRW.INI file. Making the change to that file fixed the problem.