Page 1 of 1
System errors with R&R, v9
Posted: Wed Jan 18, 2006 5:28 pm
by ADP_Jimi
User has a Windows XP workstation with an AMD 64-bit processor. The workstation locks up on the user and when we check the event viewer it says it was an issue with RRW.EXE...AND R&R WAS NOT EVEN RUNNING. Could this be a problem with the 64-bit processor? Have you ever heard of this happening?__Thanx!
=> RE: System errors with R&R, v9
Posted: Thu Jan 19, 2006 12:51 pm
by kfleming
I would need more information about the circumstance of the problem to be able to comment.____Kathleen__R&R Support
==> RE: System errors with R&R, v9
Posted: Thu Jan 19, 2006 6:55 pm
by Michaelhep
This client is using R&R. They are getting frequent lock ups in various applications regardless if R&R is running. The event viewer points to the rrw.exe as being the culprit. We believe it may be the combination of RRW running in a 64 bit environment.
===> RE: System errors with R&R, v9
Posted: Fri Jan 20, 2006 12:08 pm
by kfleming
Have you disabled the PDF printer driver? That might be the culprit.____Kathleen__R&R Support
====> RE: System errors with R&R, v9
Posted: Fri Jan 20, 2006 6:29 pm
by ADP_Jimi
No, we haven^t tried that. How would the PDF driver effect the application and cause lock ups?____Thx,__Jimi
=====> RE: System errors with R&R, v9
Posted: Mon Jan 23, 2006 8:38 am
by kfleming
R&R creates a system event each time it tries to install/remove the printer. Disabling the driver is worth a try.____Kathleen__R&R Support