Liveware Publishing Support Forum

I just started running R&R 9.0 on NT WS 4.0w/SP6. R&R starts and runs fine so far but when I close R&R I receive a message from Dr. Watson which states:__"An application error has occurred and an application error log is being generated."__ rrw.exe __Exception Access Violation(0xc0000005), Address 0x1000007c0__OK Cancel Help____The application error log is a huge dump too difficult to read. I click OK and it closes gracefully. When I restart R&R there seems to be no problems. Does anyone know what this is? ____Michael

Try renaming the following files that are in the R&R program directory. (You could add a -xxx to the end of each name.)____acfpdf.dll__acfpdf.txt__acfpdfui.dll__cdintf.dll____Let me know if this helps.____Kathleen__R&R Support

Hello Kathy, thank you for your guidance. I cannot find the actpdf.dll, actpdf.txt, or actpdfui.dll files you mention. The only "actpdf" file I found is the .drv version. I found cdintf.dll but when I went to rename it I received a sharing violation. Two users were using R&R when I tried to rename the file so I assume R&R will need these files to run itself. ____We have a multi-user license for R&R and I have installed it on a shared network volume. Then, I set it up on each of the 5 PCs to point(shortcut) to the R&R EXE(I ran the setup program to do this). I also have a problem on an NT Worstation where it will not let me un-install RR9, I get an error message. Any help would be greatly appreciated..____Michael____

You would need to do the rename when no one is using R&R.____What error do you get when you try to un-install on the workstation?____Kathleen__R&R Support

I discovered the problem: there is a file "rrpostin.exe" which is supposed to be in the Winntsystem32 folder, it wasn^t. I copied it from my network share to this folder on my local drive and the uninstall worked. I will reinstall RR9 on this NT Workstation when I get back from lunch, then see if the Exit error message occurs again.____Michael

Well, I re-installed RR9 and the error message persists every time I exit the application. Dr. Watson reports the error each time, same as before. Any advice as to why this is happening and how to solve it would be appreciated.

Try renaming CDINTF.DLL.____Kathleen__R&R Support

Thanks Kathleen, that did it!______>Try renaming CDINTF.DLL. __>__>Kathleen __>R&R Support ______