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printers disappearing from Printers folder
Posted: Tue Jun 26, 2001 11:29 pm
by kupps_(Guest)
I^ve occassionally had problems printing over a network in Win98 to a Kyocera FS-7000 printer. When trying to print, the application hangs and needs to be killed. ____The printer seems to disappear from the Printers folder under Settings but after a reboot ... all is well again and the printer returns. This never occurred often but recently one machine is having the problem every few days.____Just wondering if this is a common problem and if anyone knows what to do about it.
=> RE: printers disappearing from Printers folder
Posted: Wed Jun 27, 2001 7:19 am
by kfleming
Which version of R&R are you using?____Kathleen__R&R Support
==> RE: printers disappearing from Printers folder
Posted: Fri Jul 06, 2001 1:29 am
by kupps_(Guest)
> Which version of R&R are you using?____This problem has been occuring lately with the version 8.1 runtime but it happened with previous versions as well.
===> RE: printers disappearing from Printers folder
Posted: Fri Jul 06, 2001 11:15 am
by kfleming
Can you try a different printer driver for this printer and see if it helps?____Kathleen__R&R Support
====> RE: printers disappearing from Printers folder
Posted: Mon Jul 23, 2001 8:34 pm
by kupps_(Guest)
> Can you try a different printer driver for this printer and see __> if it helps?____The problem still occurs with different printer drivers. Most of the printing from the machine in question is done through Word ^97 and R&R. It mainly crashes when running R&R but can happen in Word after a R&R report has been run. ____Cheers,__Kupps.
=====> RE: printers disappearing from Printers folder
Posted: Tue Jul 24, 2001 10:04 am
by kfleming
Upgrading to Version 9 might be the best option.__If you want to preview a demo copy prior to upgrading, please send your email address to me so that I can make the demo available to you.____Regards,__Kathleen__R&R Support