"silver" line & bitmaps R&R 12.1

[mattie]

Hello,____We are currently testing with R&R 12.1.__Now we are having the following problems:____- Bitmaps are not displayed in preview mode but are printed.__- Lines set to be "silver" are not printed grey but black. A grey box for expample is printed correctly. When taking R&R 6.5 or 8 grey lines are no problem.____Is there a workaround or a fix/solution for this?____greets__Bart Matthys__

[kfleming]

Does this occur with all printers?____Kathleen__R&R Support

[mattie]

Yes indeed, with all printers.__

[kfleming]

Can you try to double click execute rrw.exe from windows explorer and see if that makes any difference?____Kathleen__R&R Support

[mattie]

This is not making any difference__Tested on 4 pc^s and all doing the same.____In the preview the lines have the correct color, but when printing it^s black.____

[kfleming]

I just tried one here and I have a gray line both in preview and on my printer.____What is the date/time of your RRW.EXE and RRPD.DLL files?____Kathleen__R&R Support

[mattie]

Thats strange...____here are the version numers:____rrwrun.exe -- 12.1.001 -- 18/04/2007 23:54__rrpd.dll -- 12.1.001 -- 18/04/2007 23:43____Running windows XP pro SP2____thanks__

[mattie]

Can I do something about this?__So again I have tested on another pc, still the same and strange...__anyone with the same problem/solution?

[kfleming]

I am using the same R&R version and O/S. I am printing to a local office jet on LPT1 and to an HP4050 that is on an IP port and I do not see the problem.____Kathleen__R&R Support

[mattie]

Yes, but I have the problem on 4 computers...__So there is no answer...