Meeting place for R&R customers and clients to share tips and ideas. Post your questions, messages or problems here.
3 posts • Page 1 of 1
I^ve been running R & R ReportWorks v12.1.001 for quite some time now without any problems. Unfortunately, the PC it was installed on failed recently but luckily I had all my reports backed up. I installed v12.5.001 onto a new PC and copied all my reports over. I now find that I^m unable to open many of my previously saved reports. There is one error message "Failed to open document". After closing the message, you are returned to the main R & R window. How can I find out what^s preventing the software from opening my reports? And then how do I fix the problem?____Many thanks,__Robin.__
I^ve managed to spot a difference between the reports that work and the ones that raise the error. For some unknown reason, the file size of the affected report is massively inflated. Normally they^re 20-50kb whereas the fault ones are around 450kb. I cannot find anything contained inside the affected reports that could account for the increase in size. All the reports are quite similar to each other. In v12.1.001, the file size seems to be ignored but it clearly causes a fatal error in v12.5.001.____Any advice would be much appreciated.____Thanks,__Robin.__