Win2k S4p4 Problems

[Harris_sw]

I previously posted that I could not install v10+ stepup over a V10 install. Here is what I learned:____Win2k SP4:__This was the machine I originally tried, but failed, to install the upgrade on. I uninstalled the original v10 install, tried to re-install that. The re-install of the original v10 failed.____It appears SP4 does not like anything about the install program v10 or v10+ uses.____Win XP SP1:__V10 installed fine on this machine, and then v10+ upgraded fine.____Makes me believe something in SP4 on Win2k is causing problems.__Steve

[kfleming]

We use InstallShield which is a pretty standard install program and I do not think that we do anything out of the ordinary from other applications. Any info on the Microsoft web site that might help?____Kathleen__R&R Support

[accurata]

__There is a known problem with installing software __after a SP4 install in W2000.____Look at http://windowsupdate.microsoft.com to load __the patch.

[Harris_sw]

Installing the MS Patch fixed the install problems!____Thanks.