eburst not working

[Luana]

I have used the product to send this report for a number of weeks and now all or a sudden it will not work.__I create the pdf, open Outlook, open Express Click yes__When I click process pdf I get PDFeBurst Mail Error:__Please check if your Mail Client is running____PDFeBurst Unspecified Failure has occured - I then click ok__-------------__Then it goes through the report and everytime it creates a segment__I get this error__PDFeBurst will be unable to send an emai. for this email:__(email address)__Logon failure:valid session ID already exists__------__OK__------__The pdfs are created in C:/PdfEburst but will not email.__Help!__

[kfleming]

Did you try a re-install?____Kathleen__R&R Support

[Luana]

I will try to reinstall and try it again on Monday. Thanks.

[Luana]

By re-installing the software it fixed my problem. Thank you for your__prompt response!

[Josh_(Guest)]

>Did you try a re-install? __>__>Kathleen __>R&R Support ____hello Kathleen. I am experiencing this exact issue. I originally installed our purchased copy without first removing the demo version I had installed. I then removed both versions, and re-installed our purchased copy, but continue to receive these same errors. I can manually process the pdf file that is failing. Do you have any suggestions?__Josh__

[kfleming]

What email client are you using?____Kathleen__R&R Support