R&R Runtime

[George_O_(Guest)]

I^ve got a very confusing problem on one of a customer^s many computers. It is a Windows 2000 workstation. I^m calling RRWRUN.EXE from a 16-bit windows application using a control table. The command would be something like "RRWRUN temp r001000.dbf 1". Only on this one workstation I get the following message in a dialog box when the user tries to start the runtime:____Title Bar: "Program Error"__Message: "RRWRUN.EXE has generated errors and will be closed by windows. You will need to restart the program. An error log is being created"____After some searching I finally found the log file referenced. Hopefully it is not too long to past to the end of the message.____One interesting thing is that I can run the runtime successfully from the "cmd" prompt but not from "command" !!! (Choose "Start" then "Run" and type in "cmd" or "command", you^ll get different version information at the top of the command prompt window.)____I hope you can help me because I^ve searched MSDN with all the keywords I can thinkg of that would apply to this and can^t find anything that helps.____Here is the error log from windows:____Application exception occurred:__ App: (pid=1852)__ When: 2/6/2002 @ 20:06:14.383__ Exception number: c0000005 (access violation)____*----> System Information <----*__ Computer Name: PSULLIVAN-WIN2K__ User Name: psullivan__ Number of Processors: 1__ Processor Type: x86 Family 6 Model 5 Stepping 2__ Windows 2000 Version: 5.0__ Current Build: 2195__ Service Pack: 2__ Current Type: Uniprocessor Free__ Registered Organization: CMI/CeleXx ISG__ Registered Owner: Any User____*----> Task List <----*__ 0 Idle.exe__ 8 System.exe__ 140 SMSS.exe__ 164 CSRSS.exe__ 184 WINLOGON.exe__ 212 SERVICES.exe__ 224 LSASS.exe__ 408 svchost.exe__ 444 SPOOLSV.exe__ 488 defwatch.exe__ 512 svchost.exe__ 544 rtvscan.exe__ 596 regsvc.exe__ 612 mstask.exe__ 688 WinMgmt.exe__ 460 explorer.exe__ 960 loadqm.exe__ 868 vptray.exe__1056 wcmdmgr.exe__ 948 STClient.exe__1156 SvrIntf.exe__1576 AWHOST32.exe__1652 NTVDM.exe__1852 RRWRUN.exe__1708 DRWTSN32.exe__ 0 _Total.exe____(00400000 - 00587000) __(77F80000 - 77FFB000) __(77820000 - 77827000) __(77E80000 - 77F35000) __(759B0000 - 759B6000) __(77E10000 - 77E74000) __(77F40000 - 77F7C000) __(5F800000 - 5F8E7000) __(10200000 - 10255000) __(76B30000 - 76B6E000) __(77C70000 - 77CBA000) __(77DB0000 - 77E0B000) __(77D40000 - 77DB0000) __(77B50000 - 77BD9000) __(782F0000 - 78532000) __(78000000 - 78046000) __(77800000 - 7781D000) __(77A50000 - 77B46000) __(732E0000 - 73300000) __(67E20000 - 67E2A000) ____State Dump for Thread Id 0x720____eax=00000000 ebx=004f4368 ecx=008b3c90 edx=be00a9ac esi=008b5058 edi=00000000__eip=004d1b37 esp=0006f990 ebp=0006f9a4 iopl=0 nv up ei pl zr na po nc__cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246______function: <nosymbols>__ 004d1b0f 56 push esi__ 004d1b10 57 push edi__ 004d1b11 894df8 mov [ebp+0xf8],ecx ss:00aecf76=????????__ 004d1b14 837d0800 cmp dword ptr [ebp+0x8],0x0 ss:00aecf76=????????__ 004d1b18 0f8455000000 je 004d1b73__ 004d1b1e 8b45f8 mov eax,[ebp+0xf8] ss:00aecf76=????????__ 004d1b21 83b8b809000000 cmp dword ptr [eax+0x9b8],0x0 ds:000009b8=????????__ 004d1b28 0f852a000000 jne 004d1b58__ 004d1b2e 8b45f8 mov eax,[ebp+0xf8] ss:00aecf76=????????__ 004d1b31 8b80c8000000 mov eax,[eax+0xc8] ds:000000c8=????????__FAULT ->004d1b37 8b80c2000000 mov eax,[eax+0xc2] ds:000000c2=????????__ 004d1b3d 50 push eax__ 004d1b3e ff156c5a5500 call dword ptr [00555a6c] ds:00555a6c=77e13ba8__ 004d1b44 8b4df8 mov ecx,[ebp+0xf8] ss:00aecf76=????????__ 004d1b47 8b89c8000000 mov ecx,[ecx+0xc8] ds:008b3d58=00000000__ 004d1b4d 8981ce000000 mov [ecx+0xce],eax ds:008b3d5e=00000000__ 004d1b53 e916000000 jmp 004d1b6e__ 004d1b58 8b45f8 mov eax,[ebp+0xf8] ss:00aecf76=????????__ 004d1b5b 8b80c8000000 mov eax,[eax+0xc8] ds:000000c8=????????__ 004d1b61 8b80c2000000 mov eax,[eax+0xc2] ds:000000c2=????????__ 004d1b67 50 push eax__ 004d1b68 ff156c5a5500 call dword ptr [00555a6c] ds:00555a6c=77e13ba8____*----> Stack Back Trace <----*____FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name__0006F9A4 004D4113 00000001 00000000 008B5058 004F4368 !<nosymbols> __0006F9F0 00456551 00000000 008B5058 004F4368 008B5058 !<nosymbols> __0006FA08 5F80170F 004F4488 008B5058 00000000 00000000 !<nosymbols> __0006FA94 5F8019B2 00000002 00000000 00000000 0006FAB4 mfc40_opt!Ordinal569 __0006FAB8 5F801A3D 00000002 00000000 00000000 008B5078 mfc40_opt!Ordinal5647 __0006FB24 5F8013F2 008B5058 00670282 00000002 00000000 mfc40_opt!Ordinal984 __0006FB40 5F801AD0 00670282 00000002 00000000 00000000 mfc40_opt!Ordinal1370 __0006FB6C 77E12E98 00670282 00000002 00000000 00000000 mfc40_opt!Ordinal1371 __0006FB8C 77E139A3 5F801A9D 00670282 00000002 00000000 user32!ScrollDC __0006FBA8 77E1395F 005B2140 00000002 00000000 00000000 user32!GetQueueStatus __0006FBD0 77FA032F 0006FBE0 00000018 005B2140 00000002 user32!GetQueueStatus __0006FC44 5F81C753 00000000 00000001 FFFFFFFF 004F5158 ntdll!KiUserCallbackDispatcher __0006FCD4 004AC029 00552238 FFFFFFFF 004F5158 00552238 mfc40_opt!Ordinal4083 __0006FEE8 5F80F860 0286E6A0 0008252B 7FFDF000 0006FF14 !<nosymbols> __0006FEFC 004F29C5 00400000 00000000 0008252B 00000001 mfc40_opt!Ordinal1368 __0006FF14 004F28C7 00400000 00000000 0008252B 00000001 !<nosymbols> __0006FFC0 77E97D08 0286E6A0 0286E65C 7FFDF000 C0000005 !<nosymbols> __0006FFF0 00000000 004F2770 00000000 000000C8 00000100 kernel32!CreateProcessW ____*----> Raw Stack Dump <----*__0006f990 00 00 00 00 58 50 8b 00 - 68 43 4f 00 90 3c 8b 00 ....XP..hCO..<..__0006f9a0 02 00 00 00 f0 f9 06 00 - 13 41 4d 00 01 00 00 00 .........AM.....__0006f9b0 00 00 00 00 58 50 8b 00 - 68 43 4f 00 90 3c 8b 00 ....XP..hCO..<..__0006f9c0 02 00 00 00 00 00 00 00 - 00 00 00 00 58 50 8b 00 ............XP..__0006f9d0 08 fa 06 00 bd 1d 80 5f - 02 00 00 00 00 00 00 00 ......._........__0006f9e0 00 00 00 00 88 fa 06 00 - 9a 44 4d 00 ff ff ff ff .........DM.....__0006f9f0 08 fa 06 00 51 65 45 00 - 00 00 00 00 58 50 8b 00 ....QeE.....XP..__0006fa00 68 43 4f 00 58 50 8b 00 - 94 fa 06 00 0f 17 80 5f hCO.XP.........___0006fa10 88 44 4f 00 58 50 8b 00 - 00 00 00 00 00 00 00 00 .DO.XP..........__0006fa20 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__0006fa30 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__0006fa40 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__0006fa50 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__0006fa60 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................__0006fa70 00 00 00 00 00 00 00 00 - 00 00 00 00 a8 79 8c 5f .............y.___0006fa80 00 00 00 00 26 65 45 00 - 18 fb 06 00 33 94 82 5f ....&eE.....3..___0006fa90 ff ff ff ff b8 fa 06 00 - b2 19 80 5f 02 00 00 00 ..........._....__0006faa0 00 00 00 00 00 00 00 00 - b4 fa 06 00 02 00 00 00 ................__0006fab0 58 50 8b 00 00 00 00 00 - 24 fb 06 00 3d 1a 80 5f XP......$...=..___0006fac0 02 00 00 00 00 00 00 00 - 00 00 00 00 78 50 8b 00 ............xP..__

[kfleming]

What version of R&R?____Kathleen__R&R Support

[George_O_(Guest)]

#@%&! I had that written down so I wouldn^t forget!____R&R V9.0.8.0 (from RRWRUN.EXE)

[kfleming]

Rename or remove the file CDINTF.DLL that is in the RRWRUN.EXE directory and the error should go away.____Kathleen__R&R Support

[George_O_(Guest)]

I will have to check for sure later today but I don^t recall seeing that file in the runtime directory. It^s not one of the files I distribute with my application. Would that file be loaded from another directory in the search path? Would it make a difference if they have my runtime distribution files in the application directory and the full R&R installed on their local drive?____Thanks for the quick responses.

[kfleming]

If CDINTF.DLL is found, runtime will attempt to install the PDF printer driver. If the install is not successful, then we can crash on exit when we make the call to unload the driver.____Kathleen__R&R Support

[George_O_(Guest)]

That didn^t help. The only place I found the file CDINTF.DLL was in c:Program FilesR&R Report Writer. I renamed the file but the error still occurs.____Any other ideas?

[kfleming]

Can this user successfully double click RRWRUN.EXE in explorer and the select/run the report?__Kathleen__R&R Support

[George_O_(Guest)]

I haven^t tried that but if you use Start:Run:cmd and then enter rrwrun from that command window it works. If you use Start:Run:command then enter rrwrun it gets the same error.____I will try this as soon as I can get access to their system again.

[George_O_(Guest)]

The latest was that if their tech support person logged into the workstation as Administrator the Runtime would work without any errors but if they logged in with the user^s name it got the error.____They have since given the user a new workstation with Win 98 and so I cannot pursue this.