Exiting When saving on 2000/Citrix

[inisoft]

We have R&R version 9 installed on windows 2000 server with citrix metaframe. When we save a report it exits the program, it does save the report, but it exits every time you save or save as.____Is this a known issue?

[kfleming]

In the Defaults section of your c:windowsRRW.INI file add a line that says:____LIBRARIAN=OFF____and see if that helps.____Kathleen__R&R Support

[rjaques]

Hello____We have the same issue, we have tried the ini change but the problem still exists.____Did you get a fix to this?____Thanks

[kfleming]

I do not know what other circumstances than the Report Librarian might cause a crash when trying to save reports. Does it happen with all reports? For example, can you open and save any of the R&R sample reports?____Kathleen__R&R Support

[rjaques]

Hello____No it does not matter which report it is. Whenever you save one it exits the program.____Thanks

[kfleming]

And you really do have the LIBRARIAN=OFF in the Defaults section of the RRW.INI in the local windows directory?____Kathleen__R&R Support

[Dean_Parry_(Guest)]

It appears to be a problem of long printer names. When logging into the Citrix server it inherits the local printer name and appends the client name to it - creating a printer with potentially a very long name.____R&R saves printer information with each report - it seems to crash because it can^t store the printer name correctly. We also experienced problems when trying to preview the report specification.____Try changing your default printer to one with a shorter name. It worked for us.____Hope this helps,____Dean

[kfleming]

Very interesting. Thanks for sharing this information.____Kathleen__R&R Support