Canon Not Printing From Tray 4

[Rick_Franz_(Guest)]

We are testing a Canon Imagerunner 5000 and it will not print from tray 4 when going through Report Writer. All other applications print fine from tray 4. I spoke with tech. support and they informed me that they are aware that this is a problem with some printers, but they do not know which printers. They would not give me any recommendations for a printer in which Report Writer will print properly from tray 4. If I go into Report Writer and open a form, I can set it up to print to tray 1, 2, or 3, save it, and it will print to the tray I specified. If I set it up to print to tray 4 and then save it, it ignores the fact that I set it to go to tray 4 and it reverts back to Auto. I did try setting the driver itself to always go to tray 4, but that still does not work (only in Report Writer). I am looking for a high capacity printer (3,000 sheet input or more) with 4 paper sources that will work with Report Writer. Any suggestions would be appreciated.____thanks,__Rick

[Anvqlcoura]

Network? Standalone? OS and version?____We sometimes have problems with our HP LaserJet printing from the wrong tray. It has something to do with Printer Settings overriding the ones you are setting within the app.

[kfleming]

Since the problem is most likely a bug within R&R, the only way to resolve it would be an internal software modification. I do not think that using a different printer driver would improve things in this case.____A Version 10 release of R&R is in the works and hopefully this update will address this problem.____Kathleen__R&R Support