Help Does not Pop UP

[Bob_(Guest)]

When I click on the HELP button the normal help dialogue and its contents don^t pop up. It^s installed on a shared network drive and all the files appear their, but I^m not sure which ones run the HELP function or how it is pointed to it?

[kfleming]

We use CHM help files so the R&R executables need to be on a local drive.____Kathleen__R&R Support

[Bob_Lantz_(Guest)]

If I install on each person^s local drive won^t that defeat the user license management? I have 5 licenses that can be used on any of dozens of machines, but my impression is that if I install them locally then the total users could exceed my licenses. Is this true?

[Bob_Lantz_(Guest)]

You put the license file on the shared server and the executables on the workstation. The install creates an INI file that then points to the shared license file.____Kathleen__R&R Support

[kfleming]

I^ve re-installed R&R (on the shared server we have it on) and the HELP still doesn^t pop up. Any suggestions? Does it have to be installed using the "Workstation" option?

[Bob_Lantz_(Guest)]

Was doing the installation from the original disk rather than the new downloaded files. Once I used the right installation files and got rid of the old stuff everything seemed to run fine. ____I had deleted the old files off the server before getting one of the user^s old R&R 12 uninstalled. Now that I^ve deleted the originally installed files from the server, his PC won^t uninstall the old version to install the newest files. Is there a way to get version 12 uninstalled off of machines without first re-installing it on the server?