Can^t read user file

[kcormier]

We have R & R xbase 6.5 on an old Novell server within TotalHR application. We^ve had a complete department resign, and now we are having trouble getting into the report writer with the new users, it seems to go by the novell signon(but they have the same security as the old users). Do I need to add users to R & R Report writer? I^m totally at a loss, I would appreciate any help you could give me. The error is cannot read user file f:apps rw rwusers.dat. I^ve verified that they have access to this path. HELP PLEASE!!

[kfleming]

The DAT file holds the serial number and users need write privileges to it. If it has become damaged, you can re-install or restore an earlier backup of the file before the problem was evidenced.____Kathleen__R&R Support

[kcormier]

Thanks for the reply! I believe that the users are all equal, however if I use an old employees novel signon, it works. It^s only the new users that don^t work. I will verify the security for that file. I know they can open the file.

[kfleming]

They need write privileges to it in order to use R&R.____Kathleen__R&R Support

[kcormier]

Thanks Kathleen, I checked the file and they have write privledges to the file, is there anything else I can check?