Printing Problems R&R10.0 in XP

[Brigitte_McKee_(Guest)]

We are running a test database(xbase)and R&R 10.0 in XP. The reports in R&R seem to format ok but printing commands using either the print icon or the File, Print option receives a "Printer Error" message every time. Although the printer setup in R&R is done according to the instructions, we encountered the same problem with R&R version 8.1. All MS Office applications on the test pc print fine. Has anyone encountered similar problems in XP before? Thanks.

[kfleming]

What happens if you use the Properties button in the printer dialog prior to printing?____Kathleen__R&R Support

[Brigitte_McKee_(Guest)]

When I open the Properties window next to the correctly identified network printer, I get all the options: Layout, Paper/Quality, Finishing, and I am able to make the appropriate selections. Also, the Properties window closes ok. However, as soon as click ok for the print job to process, I get an error message that R&R Report Writer Xbase Edition has encountered a problem and needs to close and then get booted out of R&R. I saved the error message as an image.

[kfleming]

What printer are you using?____Kathleen__R&R Support

[freitas]

This could be a problem with the CDINTF.DLL file. Try renaming that file to something else and then try to print again.